1. Introduction
Welcome to Spoton Glow, an integrated Beauty, Cosmetics, Education, and Wellness platform.
We are committed to protecting the privacy and personal information of our customers, students, makeup artists, beauty professionals, and website visitors.
This Privacy Policy explains how Spoton Glow collects, uses, stores, processes, and protects personal information when users access our website, purchase beauty products, enrol in professional makeup and mehndi training, use our AI Beauty Consultant, submit product reviews, or access our beauty and wellness e-commerce and artist discovery services.
By using our website and services, you acknowledge this Privacy Policy.
2. Information We Collect
Depending on the services you use, we may collect:
- Personal Information: Name, mobile number, email address, residential address, and account details.
- Shopping Information: Orders, billing details, delivery addresses, transaction references, and purchase history.
- Beauty Academy Information: Student registrations, course details, attendance, assessments, and certification records.
- Artist Profile Information: Professional photographs, makeup portfolios, mehndi designs, qualifications, experience, service locations, and business details.
- AI Beauty Consultation Information: Beauty preferences, skin and hair concerns, makeup requirements, consultation questions, and photographs voluntarily uploaded by users, where supported.
- Product Reviews: Ratings, feedback, written reviews, photographs, and product experiences.
- Technical Information: IP address, browser details, device information, cookies, and website usage data.
3. How We Use Your Information
We use personal information to:
- Provide beauty, makeup, mehndi, and professional skill development courses.
- Process cosmetics, skincare, haircare, and personal care product orders.
- Provide AI-powered beauty consultation and personalized product recommendations.
- Manage beauty product reviews, ratings, and customer feedback.
- Connect customers with professional makeup artists, henna artists, beauticians, and salons.
- Manage customer accounts, artist profiles, and e-commerce services.
- Improve our website, products, services, and customer experience.
- Communicate order updates, course information, promotional offers, and relevant announcements, subject to applicable consent requirements.
- Prevent fraud, maintain platform security, and comply with applicable laws.
4. AI Beauty Consultant and Personal Data
Spoton Glow offers AI-powered beauty and makeup consultation services to help users explore makeup looks, beauty tips, skincare guidance, haircare suggestions, and suitable beauty products.
Information voluntarily submitted through AI consultation features may be processed to generate relevant recommendations.
Users should avoid sharing sensitive personal information unnecessarily.
Where third-party AI technology providers are used, relevant information may be processed through their systems in accordance with applicable privacy and contractual safeguards.
5. Cookies and Website Analytics
Our website may use cookies and analytics technologies to improve website functionality, understand visitor behaviour, personalize user experiences, and measure marketing performance.
Users may manage cookies through browser settings and available website consent controls. Non-essential cookies will be used subject to applicable consent requirements.
6. Sharing of Personal Information
Spoton Glow does not intend to sell personal information to third parties.
We may share necessary information with trusted service providers, including:
- Payment gateway providers.
- Delivery and logistics companies.
- Website hosting and technology providers.
- AI and software service providers.
- Analytics and marketing service providers.
- Professional artists, where necessary to facilitate requested services.
- Government or legal authorities where disclosure is required by law.
Such sharing will be limited to legitimate business, operational, contractual, or legal requirements.
7. Data Security and Retention
We implement reasonable technical and organizational security measures to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.
Personal information is retained only for as long as reasonably necessary for service delivery, business operations, legal compliance, dispute resolution, and other legitimate purposes.
No internet-based system can guarantee absolute data security.
8. User Rights and Privacy Choices
Subject to applicable laws, users may:
- Request access to their personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally applicable.
- Withdraw consent for consent-based processing.
- Opt out of promotional communications.
- Raise privacy complaints or concerns.
- Exercise other rights available under applicable data protection laws.
Requests can be submitted through our official contact details provided in Section 12.
9. Children’s Privacy
Spoton Glow does not knowingly process children’s personal data without the consent and safeguards required under applicable law.
Where our services are accessed by children, we will follow applicable age-verification, parental consent, and child-data protection requirements.
10. Third-Party Services and International Users
Our website may integrate third-party payment gateways, AI tools, social media platforms, analytics services, and external websites.
Their services are governed by their respective privacy policies.
As Spoton Glow aims to serve customers in India and international markets, personal information may be processed outside India through authorized service providers, subject to applicable legal requirements.
11. Changes to This Privacy Policy
Spoton Glow reserves the right to update this Privacy Policy to reflect changes in our business operations, technology, services, or applicable laws.
Updated policies will be published on our official website with a revised update date. Users are encouraged to review this page periodically.
12. Grievance Redressal and Contact Information
For questions, complaints, privacy-related requests, or concerns regarding the collection and processing of personal information, please contact our designated Grievance Officer.
We will review and address complaints within the applicable timelines prescribed under Indian law.
13. Applicable Laws
This Privacy Policy shall be interpreted in accordance with applicable laws of India, including:
- Digital Personal Data Protection Act, 2023.
- Digital Personal Data Protection Rules, 2025, as applicable.
- Information Technology Act, 2000, and applicable rules.
- Consumer Protection Act, 2019.
- Consumer Protection (E-Commerce) Rules, 2020, where applicable.
Additional data protection requirements may apply to users accessing our services from other jurisdictions.
14. Consent
By accessing or using Spoton Glow’s website and services, users acknowledge this Privacy Policy.
Where separate consent is required by law, Spoton Glow will obtain the necessary consent through appropriate notices and consent mechanisms.
Users may withdraw their consent in accordance with applicable law.
Quality for Everyone. Opportunities for All.
www.spotonglow.com · contact@spotonglow.com